Support
Getting startedHow do I book my first class?
Select “Book a free trial” to open Playfit Mokdong on Naver Place. Choose an available session and follow the booking instructions. If you need help choosing a program or time, call us at +82 2-2642-3853.
Getting startedCan I join if I’m new to working out?
Absolutely. Every program is coach-led, with movements, weights, and pace adjusted to your experience. Tell us your goals, and we’ll help you find the right program and a comfortable place to start.
Getting startedWhich program should I choose?
Choose Signature for a coordinated weekly plan covering strength, power, cardio, and mobility. Flow combines low-impact cardio and strength for moms who want more energy for everyday life. Try Express for a short, intense challenge in 25 minutes. We can help you choose the right fit during a consultation.
Getting startedHow do I apply for a new membership?
Choose your program, membership length, and preferred start date, then complete the new membership form. Review the membership terms and privacy information before submitting. Our team will confirm class availability, eligible offers, and the final price. Submitting the form does not process a payment or activate your membership.
MembershipHow is the 5-Day Trial Pass different from a free trial?
The free trial is a one-day introduction. The ₩59,000 5-Day Trial Pass includes Signature classes only over five weekdays, Monday through Friday. Each session is 50 minutes, and VAT is included. Confirm your preferred week and class times with our team before purchasing.
ProgramsWhere can I find the class schedule?
Contact our team for the latest schedule and available spots. Class times vary by program. Your spot is reserved once you receive a booking confirmation.
ProgramsWhat is Signature?
Signature is our flagship 50-minute program, built around a coordinated Monday–Friday plan. Strength, power, cardio, and mobility sessions complement each other, with intensity and recovery planned throughout the week. Your coach helps you with technique and adjusts the weights so you can build your fitness gradually.
ProgramsWho is Flow for?
Flow is designed for moms who want more energy and strength for everyday life. This 50-minute group class combines low-impact cardio and strength on a regular schedule. Your coach adjusts the movements and intensity to your fitness level, helping you build a consistent routine with a familiar group.
ProgramsWhat is Express?
Express is a 25-minute program for anyone who wants a short, intense challenge. Coached intervals get you working hard quickly, with recovery between rounds. Your coach adjusts the intensity to your fitness level as you build stamina.
MembershipWhich memberships are available?
Signature, Flow, and Express memberships each include classes in that program. Unlimited includes all three programs. Each is available for 30, 60, or 90 days. The 5-Day Trial Pass covers Signature classes only over five weekdays, Monday through Friday. See the Membership section for prices and review the terms before joining.
MembershipDo prices include VAT, and are promotions available?
All listed prices include VAT. You can also earn extra savings with Playfit fitness challenges that reward consistent exercise. Many members earn an additional ₩50,000–₩100,000 in discounts. Ask our team about current offers and challenges for your membership; savings depend on the challenge and its requirements.
MembershipWhat does Unlimited include?
Unlimited includes Signature, Flow, and Express for the length of your membership. You can take classes from more than one program on the same day. Classes are subject to the posted schedule, available spots, and booking rules.
MembershipHow do I renew my membership?
Open the Renew membership tab and enter your preferred program, membership length, and start date. Our team will review your current membership, any paused or remaining days, and eligible offers before confirming your new dates and payment. Memberships expire at the end of the selected period. This form does not enroll you in automatic renewal.
MembershipCan I pause my membership?
A 60-day pass includes one pause of up to 10 calendar days; a 90-day pass includes one pause of up to 20 calendar days. Weekends and public holidays count toward the pause period. Free trials, the 5-Day Trial Pass, and 30-day passes do not include a pause. Apply with your requested start and end dates before the pause begins. Once approved, the paused days extend your pass’s expiration date.
MembershipCan I transfer my membership to someone else?
A regular 30-, 60-, or 90-day pass can be transferred once, for a ₩33,000 fee including VAT. Free trials and the 5-Day Trial Pass cannot be transferred. Both parties must complete the application and required consents. The recipient receives the remaining valid days and the pass’s original access rights; personal promotional extras do not transfer. A transferred pass cannot be transferred again. Any cancellation or refund is handled under applicable law; statutory consumer rights remain protected.
MembershipHow are cancellations and refunds handled?
Cancellation on the payment date before use begins receives a full refund. Otherwise, cancellation before the start date deducts 10% of the actual amount paid. After use begins, the refund is the actual payment minus the prorated charge for elapsed calendar days and 10% of the actual payment. Elapsed days run from the start date to the request date, including weekends and public holidays. No extra card-processing fee is deducted. Refunds are processed without delay through the original payment method; payment-provider processing can take 3–7 business days. Any mandatory legal requirements or more favorable applicable consumer rights take priority.
Your visitWhat should I bring?
Bring comfortable workout clothes, clean indoor training shoes, water, and a towel. For your first visit, arrive with enough time to meet your coach and get familiar with the space.
Your visitCan I train with an injury or a health condition?
Tell your coach about any movement limitations before class. Coaching is fitness instruction, not medical treatment. If you have an injury, symptoms, or a condition that could affect exercise, seek guidance from a qualified healthcare professional before starting. Please do not send detailed medical records through the website inquiry form.
Your visitDo I have to join community activities?
No. Workshops, crew activities, and social events are optional. Ask our team what’s coming up and whether an activity requires separate registration or an additional fee.
Your visitWhere can I share a suggestion or concern?
Use the Feedback form to share a suggestion, compliment, or concern. Our team will review your message and follow up when needed. For membership changes, use the renewal, pause, transfer, or refund form linked in the relevant answer.
Getting startedHow do I book my first class?
Select “Book a free trial” to open Playfit Mokdong on Naver Place. Choose an available session and follow the booking instructions. If you need help choosing a program or time, call us at +82 2-2642-3853.
Getting startedCan I join if I’m new to working out?
Absolutely. Every program is coach-led, with movements, weights, and pace adjusted to your experience. Tell us your goals, and we’ll help you find the right program and a comfortable place to start.
Getting startedWhich program should I choose?
Choose Signature for a coordinated weekly plan covering strength, power, cardio, and mobility. Flow combines low-impact cardio and strength for moms who want more energy for everyday life. Try Express for a short, intense challenge in 25 minutes. We can help you choose the right fit during a consultation.
Getting startedHow do I apply for a new membership?
Choose your program, membership length, and preferred start date, then complete the new membership form. Review the membership terms and privacy information before submitting. Our team will confirm class availability, eligible offers, and the final price. Submitting the form does not process a payment or activate your membership.
ProgramsWhere can I find the class schedule?
Contact our team for the latest schedule and available spots. Class times vary by program. Your spot is reserved once you receive a booking confirmation.
ProgramsWhat is Signature?
Signature is our flagship 50-minute program, built around a coordinated Monday–Friday plan. Strength, power, cardio, and mobility sessions complement each other, with intensity and recovery planned throughout the week. Your coach helps you with technique and adjusts the weights so you can build your fitness gradually.
ProgramsWho is Flow for?
Flow is designed for moms who want more energy and strength for everyday life. This 50-minute group class combines low-impact cardio and strength on a regular schedule. Your coach adjusts the movements and intensity to your fitness level, helping you build a consistent routine with a familiar group.
ProgramsWhat is Express?
Express is a 25-minute program for anyone who wants a short, intense challenge. Coached intervals get you working hard quickly, with recovery between rounds. Your coach adjusts the intensity to your fitness level as you build stamina.
MembershipHow is the 5-Day Trial Pass different from a free trial?
The free trial is a one-day introduction. The ₩59,000 5-Day Trial Pass includes Signature classes only over five weekdays, Monday through Friday. Each session is 50 minutes, and VAT is included. Confirm your preferred week and class times with our team before purchasing.
MembershipWhich memberships are available?
Signature, Flow, and Express memberships each include classes in that program. Unlimited includes all three programs. Each is available for 30, 60, or 90 days. The 5-Day Trial Pass covers Signature classes only over five weekdays, Monday through Friday. See the Membership section for prices and review the terms before joining.
MembershipDo prices include VAT, and are promotions available?
All listed prices include VAT. You can also earn extra savings with Playfit fitness challenges that reward consistent exercise. Many members earn an additional ₩50,000–₩100,000 in discounts. Ask our team about current offers and challenges for your membership; savings depend on the challenge and its requirements.
MembershipWhat does Unlimited include?
Unlimited includes Signature, Flow, and Express for the length of your membership. You can take classes from more than one program on the same day. Classes are subject to the posted schedule, available spots, and booking rules.
MembershipHow do I renew my membership?
Open the Renew membership tab and enter your preferred program, membership length, and start date. Our team will review your current membership, any paused or remaining days, and eligible offers before confirming your new dates and payment. Memberships expire at the end of the selected period. This form does not enroll you in automatic renewal.
MembershipCan I pause my membership?
A 60-day pass includes one pause of up to 10 calendar days; a 90-day pass includes one pause of up to 20 calendar days. Weekends and public holidays count toward the pause period. Free trials, the 5-Day Trial Pass, and 30-day passes do not include a pause. Apply with your requested start and end dates before the pause begins. Once approved, the paused days extend your pass’s expiration date.
MembershipCan I transfer my membership to someone else?
A regular 30-, 60-, or 90-day pass can be transferred once, for a ₩33,000 fee including VAT. Free trials and the 5-Day Trial Pass cannot be transferred. Both parties must complete the application and required consents. The recipient receives the remaining valid days and the pass’s original access rights; personal promotional extras do not transfer. A transferred pass cannot be transferred again. Any cancellation or refund is handled under applicable law; statutory consumer rights remain protected.
MembershipHow are cancellations and refunds handled?
Cancellation on the payment date before use begins receives a full refund. Otherwise, cancellation before the start date deducts 10% of the actual amount paid. After use begins, the refund is the actual payment minus the prorated charge for elapsed calendar days and 10% of the actual payment. Elapsed days run from the start date to the request date, including weekends and public holidays. No extra card-processing fee is deducted. Refunds are processed without delay through the original payment method; payment-provider processing can take 3–7 business days. Any mandatory legal requirements or more favorable applicable consumer rights take priority.
Your visitWhat should I bring?
Bring comfortable workout clothes, clean indoor training shoes, water, and a towel. For your first visit, arrive with enough time to meet your coach and get familiar with the space.
Your visitCan I train with an injury or a health condition?
Tell your coach about any movement limitations before class. Coaching is fitness instruction, not medical treatment. If you have an injury, symptoms, or a condition that could affect exercise, seek guidance from a qualified healthcare professional before starting. Please do not send detailed medical records through the website inquiry form.
Your visitDo I have to join community activities?
No. Workshops, crew activities, and social events are optional. Ask our team what’s coming up and whether an activity requires separate registration or an additional fee.
Your visitWhere can I share a suggestion or concern?
Use the Feedback form to share a suggestion, compliment, or concern. Our team will review your message and follow up when needed. For membership changes, use the renewal, pause, transfer, or refund form linked in the relevant answer.
Apply for a new membership
Apply for a membership transfer
Request a cancellation or refund
Request a membership pause
Keep your training going. Choose your program, membership length, and start date. Our team will confirm your renewal details and available offers.
Share a compliment, suggestion, or concern. Our team will read your message and follow up when needed.
Find Playfit Mokdong on Naver Place to see available times and book a consultation or free trial.