Privacy Policy

Controller and scope

Playfit is operated by Outlanders (주식회사 아웃랜더스) and handles personal information under Korea’s Personal Information Protection Act and other applicable laws. This policy covers the Playfit website, inquiries to our team, and membership forms available on the website. Please also review the information each form collects, how it is used, how long it is kept, and any optional consent choices.

External bookings and request forms

This website does not process payments directly. Request a free trial or consultation through the Playfit Mokdong listing on Naver Place, following the steps provided there. Opening a link does not confirm a booking. You can use the available forms to sign up, renew, transfer, cancel, or pause a membership, or to share feedback. Payments and membership changes are confirmed separately. If a form is unavailable or difficult to use, call 02-2642-3853.

Information used for membership requests

To review requests, verify identity, enter into, perform or change a membership agreement, and communicate results, we process the necessary name, contact details, member number, selected program and duration, payment information, relevant dates, request details, and identity or consent records. Pause requests include the requested start and end dates and any related request details. Transfers require information from both parties. We request and verify the bank name, account holder name and account number separately only when a refund must be sent to a bank account. We do not ask for resident registration numbers, card PINs, or online banking passwords.

Inquiries and feedback

When you contact us by phone, email, or an available feedback form, we use the name or nickname, contact details, topic, and information you provide to review your message, respond, and follow up as needed. Email correspondence also includes your sender address. You can submit feedback without a name or contact details; without contact details, only a personal reply is unavailable. Share only the information needed, especially if you do not need a response. Do not include another member’s contact details, bank information, or detailed health information in feedback.

Legal bases and optional consent

Information necessary to take steps you request before entering an agreement or to perform the agreement is processed on an appropriate basis, including Article 15(1)(4) of Korea’s Personal Information Protection Act. When consent is required, we separately explain what information is needed, why it is needed, how long it will be kept, and what happens if you decline. Promotional use of photographs or videos and marketing messages are optional. Declining either does not affect your ability to join, take classes, or have a refund processed.

Optional photography and promotional use

With separate optional consent, we use photographs and videos containing a member’s face, body and voice to introduce classes and studio events and promote our programs and brand. Approved channels are Playfit’s official website, official Instagram account, Naver Place listing, studio displays and printed promotional materials. Retention and use are limited to the continuing introduction of classes and events and promotion of our programs and brand. They end at the earliest of five years after each recording, withdrawal of consent or fulfilment of the agreed purpose. This period applies to new consents that expressly state the five-year period introduced in the September 17, 2026 revision. Material previously covered by a two-year or shorter consent remains subject to its original period and scope; an extension requires an explanation of the changes and separate new consent. Within valid consent, material may be edited and repeatedly published without a usage fee or approval for each use. General membership consent or an earlier signature does not constitute photography consent; paid advertising requires further optional consent. Consent from a legal guardian is verified for minors. Refusal or withdrawal does not affect membership or class access. Withdraw by calling 02-2642-3853 or emailing hello@playfit.io. On withdrawal, expiry or fulfilment of the purpose, we promptly delete or de-identify retained originals, edited versions and publications we control. Section 15 of the Membership Terms sets out the detailed recording and usage rules.

Health information and minors

Do not enter diagnoses, medical records, medication details, or other detailed health information in general request or feedback fields. If a separate exercise-safety assessment requires such information, we explain the minimum information and purpose and establish the lawful basis, including separate sensitive-information consent where needed. Consent-based processing of information about a child under 14 requires verified consent from a legal guardian. Paid contracts with minors also follow the necessary guardian-confirmation process.

Retention and deletion

Request information is used for as long as needed to process the request and perform or settle the membership agreement, then deleted without delay. General inquiries and feedback are deleted after the response and necessary follow-up are complete. Minimum transaction records subject to legal retention are stored separately for the applicable period. Where Korea’s e-commerce law applies, contract, withdrawal, payment, and supply records are retained for five years, and consumer complaint or dispute records for three years. These periods do not automatically apply to every feedback message, bank detail, health record, or photograph. Electronic records are securely deleted and paper records shredded or otherwise destroyed.

Tally forms and processing providers

The information entered in membership and feedback forms, together with submission records, is transmitted through encrypted communications to Tally BV (Belgium, hello@tally.so) when the form is submitted, for response storage and management. Tally’s default form-data storage is in Europe, including Belgium. The Playfit operator remains responsible for the submitted information and limits response access to the people who need it.

Membership request information is kept for as long as needed to process the request and perform or settle the agreement. General feedback is kept until the response and necessary follow-up are complete, then deleted without delay. Minimum transaction records subject to legal retention are stored separately under the retention rules above. If you do not want to use Tally for overseas processing and storage, you can call 02-2642-3853 or visit the studio instead of submitting the form.

If features such as email notifications or file uploads are used, the actual processing and subprocessors are reflected in the form notice. The following section explains Slack integration for work notifications.

International transfers and work notifications

Before transferring request information to an overseas service, we explain what information is transferred, the destination countries, when and how it is transferred, who receives it and how to contact them, the purposes, retention periods, and how to decline. We also establish a lawful basis for the transfer. Information submitted through Tally is transmitted using encrypted communications and managed for the request’s purpose and retention period. Tally submissions currently trigger notifications in request-specific private channels in the Outlanders Slack workspace so our team can review and follow up. Depending on the form, notifications include a name or member number, request type, membership or program and duration, relevant dates, payment method, and submission ID. Playfit feedback notifications include the submitted name or handle, feedback text, and submission ID; the contact field is not included. Fields for bank details, signatures, dates of birth, and detailed health information are not included in notification templates. Feedback is forwarded as entered, so please leave out unnecessary personal or sensitive information. The team uses notifications to handle the request, subject to the applicable transfer notice and retention rules. Call our team if you want to submit a request without an external form.

Disclosures and technical records

Playfit does not disclose request information to third parties without consent or another lawful basis. Hosting and security operations may process technical records such as IP addresses, access times, and browser information. This website’s code does not contain advertising trackers or visitor analytics and does not set advertising cookies. Review the relevant notice for information independently processed by external services such as Naver.

Your rights and contact

You may request access, correction, deletion, suspension of processing, or withdrawal of consent. Contact the Playfit operations team at 02-2642-3853 or hello@playfit.io. We will verify your identity only as needed and respond under applicable law, explaining any legal limits on your request. You can also withdraw photography, promotional-use, or marketing consent through the same contact routes.

Security and changes

Playfit limits access to information to those who need it for their work and applies appropriate account security, storage, deletion, and other safeguards. If actual processing changes, including external forms, notifications, or retention, we update this policy and the relevant notice and follow any required notice or consent process.