Privacy Policy
Last updated September 13, 2026
Controller and scope
Playfit is operated by Outlanders (주식회사 아웃랜더스) and handles personal information under Korea’s Personal Information Protection Act and other applicable laws. This policy covers the Playfit website, inquiries to our team, and membership forms available on the website. Please also review the information each form collects, how it is used, how long it is kept, and any optional consent choices.
External bookings and request forms
This website does not process payments directly. Request a free trial or consultation through the Playfit Mokdong listing on Naver Place, following the steps provided there. Opening a link does not confirm a booking. You can use the available forms to sign up, renew, transfer, cancel, or pause a membership, or to share feedback. Payments and membership changes are confirmed separately. If a form is unavailable or difficult to use, call 02-2642-3853.
Information used for membership requests
We use the information needed to review your request, verify your identity, create or manage your membership agreement, make changes, and let you know the outcome: name, contact details, chosen program and duration, relevant dates, request details, and identity or consent records. Transfers require information from both parties. We request and verify bank details separately only when a refund must be sent to a bank account. We do not ask for resident registration numbers, card PINs, or online banking passwords.
Inquiries and feedback
When you contact us by phone, email, or an available feedback form, we use your contact details, the topic, and the information you provide to review your message, respond, and follow up as needed. Email correspondence also includes your sender address. Share only the information needed, especially if you do not need a response. Do not include another member’s contact details, bank information, or detailed health information in feedback.
Legal bases and optional consent
Information necessary to take steps you request before entering an agreement or to perform the agreement is processed on an appropriate basis, including Article 15(1)(4) of Korea’s Personal Information Protection Act. When consent is required, we separately explain what information is needed, why it is needed, how long it will be kept, and what happens if you decline. Promotional use of photographs or videos and marketing messages are optional. Declining either does not affect your ability to join, take classes, or have a refund processed.
Health information and minors
Do not enter diagnoses, medical records, medication details, or other detailed health information in general request or feedback fields. If a separate exercise-safety assessment requires such information, we explain the minimum information and purpose and establish the lawful basis, including separate sensitive-information consent where needed. Consent-based processing of information about a child under 14 requires verified consent from a legal guardian. Paid contracts with minors also follow the necessary guardian-confirmation process.
Retention and deletion
Request information is used for as long as needed to process the request and perform or settle the membership agreement, then deleted without delay. General inquiries and feedback are deleted after the response and necessary follow-up are complete. Minimum transaction records subject to legal retention are stored separately for the applicable period. Where Korea’s e-commerce law applies, contract, withdrawal, payment, and supply records are retained for five years, and consumer complaint or dispute records for three years. These periods do not automatically apply to every feedback message, bank detail, health record, or photograph. Electronic records are securely deleted and paper records shredded or otherwise destroyed.
Tally forms and processing providers
Where a Tally form is provided, Tally BV processes the transmission, storage, and management of responses. The Playfit operator remains responsible for the submitted information and limits response access to the people who need it. Tally’s default form-data storage is in Europe, including Belgium. If features such as email notifications or file uploads are used, the actual processing and subprocessors are reflected in the form notice. Tally can be contacted at hello@tally.so.
International transfers and work notifications
Before transferring request information to an overseas service, we explain what information is transferred, the destination countries, when and how it is transferred, who receives it and how to contact them, the purposes, retention periods, and how to decline. We also establish a lawful basis for the transfer. Information submitted through Tally is transmitted using encrypted communications and managed for the request’s purpose and retention period. Tally submissions currently trigger notifications in request-specific private channels in the Outlanders Slack workspace so our team can review and follow up. Depending on the form, notifications include a name or member number, request type, membership or program and duration, relevant dates, payment method, and submission ID. Playfit feedback notifications include the submitted name or handle, feedback text, and submission ID; the contact field is not included. Fields for bank details, signatures, dates of birth, and detailed health information are not included in notification templates. Feedback is forwarded as entered, so please leave out unnecessary personal or sensitive information. The team uses notifications to handle the request, subject to the applicable transfer notice and retention rules. Call our team if you want to submit a request without an external form.
Disclosures and technical records
Playfit does not disclose request information to third parties without consent or another lawful basis. Hosting and security operations may process technical records such as IP addresses, access times, and browser information. This website’s code does not contain advertising trackers or visitor analytics and does not set advertising cookies. Review the relevant notice for information independently processed by external services such as Naver.
Your rights and contact
You may request access, correction, deletion, suspension of processing, or withdrawal of consent. Contact the Playfit operations team at 02-2642-3853 or hello@playfit.io. We will verify your identity only as needed and respond under applicable law, explaining any legal limits on your request. You can also withdraw photography, promotional-use, or marketing consent through the same contact routes.
Security and changes
Playfit limits access to information to those who need it for their work and applies appropriate account security, storage, deletion, and other safeguards. If actual processing changes, including external forms, notifications, or retention, we update this policy and the relevant notice and follow any required notice or consent process.